Terms of Service

These terms govern your use of the PropCarers application and services. By creating an account you agree to them. They are a contract under the Contract Act 1872, and under the Electronic Transactions Ordinance 2002 your acceptance here has the same effect as a signature.

If you use the service for a company, you confirm you are authorised to accept these terms for it.

PropCarers provides:

• a record of the properties you own, their tenants, agreements and maintenance;
• collection of rent on your behalf and statements showing what was received and deducted;
• valuation reports where you request them;
• introductions between owners who wish to sell and users who wish to buy.

We are an agent and a service provider. We are not:

• a party to any sale or tenancy agreement you enter into;
• a lawyer, and nothing here is legal advice;
• a valuer of record for a bank, unless we say so expressly in a report;
• a bank, and we hold no deposits — money we collect for you is passed to the account you provide.

You must give accurate information and keep it current. You are responsible for what happens under your account, so keep your password to yourself and tell us at once if you think someone else has it.

Because we are an estate agent, the Anti-Money Laundering Act 2010 and the rules for Designated Non-Financial Businesses and Professions require us to identify our customers. You therefore agree to give us your CNIC and to let us verify it before we transfer money to you. We may refuse or suspend a transaction if we cannot.

By listing a property you confirm that:

• you own it, or you are authorised in writing by the owner to offer it;
• the title is what you say it is, and the Fard-e-Malkiat, Registry, Intiqal and any society or authority documents you give us are genuine;
• you have disclosed any mortgage, lien, dispute, litigation, stay order or unpaid dues affecting it;
• the area, price, boundaries and photographs are accurate and current.

Every listing is reviewed before it is published. We may decline one, ask for corrections, or remove it later — most often because ownership documents do not match the property described. Review is a check on plausibility, not a guarantee of title.

You remain the seller. A buyer’s enquiry is an introduction, not an offer, and creates no obligation on you to sell.

A listing is an invitation to treat, not an offer. Registering interest does not reserve the property, create a contract, or oblige the owner to deal with you.

Verify before you pay anything. Inspect the property, obtain a current Fard from the revenue office or society, and take your own legal advice. Bayana, registry, stamp duty and mutation are matters between you and the seller under the Registration Act 1908, the Stamp Act 1899 and the Punjab Land Revenue Act 1967. We are not a party to them.

We take reasonable care with what we publish, but we do not warrant the accuracy of information an owner has given us.

Where we collect rent for you, we pay it to the bank account you provide, less the maintenance, service charges and other amounts shown on your statement. Statements are available in the app.

Tenancies of premises in Punjab are governed by the Punjab Rented Premises Act 2009. Registering a tenancy agreement and complying with that Act remain your responsibility as landlord, whether or not we assist.

Tax deducted at source on rent under the Income Tax Ordinance 2001 remains your liability. We do not file your returns.

Fees for management, brokerage and valuation are agreed with you separately in writing before the work is done. We do not change an agreed fee for work already instructed. Applicable Punjab Revenue Authority sales tax on services is charged in addition where it applies.

• list a property you have no right to sell or let;
• give false ownership documents, or misstate area, price or condition;
• use another user's details, or attempt to contact an owner or buyer outside the introduction we make in order to avoid fees;
• attempt to access accounts, data or systems you are not entitled to — this is an offence under the Prevention of Electronic Crimes Act 2016;
• use the service for money laundering, or for any unlawful purpose.

We may suspend or close an account that does any of these, and we are obliged to report suspicious transactions to the Financial Monitoring Unit.

We aim to keep the service running but do not guarantee it will be uninterrupted. We may suspend it for maintenance. We keep backups of your records, and you should keep your own copies of documents that matter to you.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything that cannot lawfully be limited.

Otherwise, our liability arising out of the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for a loss of profit or opportunity, nor for the acts of a tenant, buyer or seller introduced through the service.

Your rights under the Punjab Consumer Protection Act 2005, where it applies to you, are unaffected.

You may close your account at any time. We may close it on reasonable notice, or immediately for a breach of section 8. Closing an account does not end obligations already incurred, such as fees owed for a completed introduction.

What happens to your data afterwards is set out in the Privacy Policy.

These terms are governed by the laws of Pakistan. The courts at Lahore, Punjab have jurisdiction.

Before going to court, please raise the matter with us — most disputes are a misunderstanding about a statement or a fee and are settled in a phone call.

We may update these terms. If a change materially affects your rights we will tell you in the app before it takes effect. Continuing to use the service after that means you accept the change.